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PLUOVA · CUSTOMER CARE
RETURN &
EXCHANGE POLICY
Easy returns, confident shopping
REQUEST WINDOW
7 DAYS
Submit your return or exchange request within
7 days from the date you receive your shipment.
YOUR RETURN & EXCHANGE PROCESS
PREPARE THE ITEM
Keep it unworn, secure and with the size tag attached.
ITEM INSPECTION
We inspect the item to confirm it meets this policy.
EXCHANGE OR REFUND
Once approved, we process the eligible request.
Eligible Items
- Unworn, unused and in original condition
- Original size tag must remain attached
- Request submitted within 7 days
Items We Cannot Accept
- Worn, washed, altered or damaged items
- Items missing their original size tag
- Requests submitted after the 7-day period
One Process Per Shipment
Each shipment is eligible for one process only: either a return or an exchange. Both may be requested only when the shipment contains more than one item.
Refunds
Approved refunds are issued only through InstaPay or Vodafone Cash within 14 days after we receive and inspect the returned item.
IMPORTANT DETAILS
Fees & Special Cases
Return Shipping
For returns, the customer covers shipping to and from the destination. The total will be 160 EGP or 180 EGP, depending on the destination.
Additional Fees
The customer is responsible for any additional shipping fees caused by a return or exchange.
Free-Shipping Promotions
Free shipping on the original order does not cover returns or exchanges. The customer must pay both-way shipping costs.
Refusal During Inspection
If the order is refused while the courier is present during inspection, an 80 EGP fee must be paid.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, we provide a free replacement with no additional shipping fees. You must contact us within 7 days from the delivery date.
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