RETURN & EXCHANGE POLICY

Request Window

Return and exchange requests must be submitted within 14 days from the date your shipment is delivered.

First Size Exchange Is Free

If the size does not fit, PLUOVA will cover the full cost of your first size exchange, provided that:

• The exchange request is submitted within 14 days of delivery.
• The item is unworn, unwashed and unaltered.
• The item remains in its original condition.
• The original tag is still attached.
• The requested replacement size is available.

The free exchange applies only to changing the size of the same product and color. Additional exchanges or requests to change the style or color may be subject to shipping fees.

Return Conditions

You may request a return within 14 days of delivery, provided that:

• The item has not been worn outside.
• The item has not been washed or altered.
• The item remains in its original condition.
• The original tag is still attached.
• The item has no stains, odors or customer-caused damage.

Return Shipping Fees

For returns that are not caused by a defective or incorrect item, the customer is responsible for the return shipping fees.

The total return shipping fee will be 120 EGP, depending on the delivery area. The final fee will be confirmed when the request is submitted.

Free-shipping promotions do not cover return shipping fees.

Inspection on Delivery

You may open and visually inspect your shipment while the courier is present to confirm:

• The product style.
• The color.
• The size shown on the tag.
• That there is no visible damage or defect.

Inspection does not include trying on or wearing the pants while the courier is present, removing the tag or using the item.

If the shipment is refused after it has been opened and inspected, an 60 EGP shipping fee will apply.

Defective or Incorrect Items

If you receive a defective item or a product different from what you ordered, contact us within 14 days of delivery.

Once the issue is verified, PLUOVA will provide a replacement without any additional shipping fees.

Items We Cannot Accept

We cannot accept:

• Worn or washed items.
• Altered or shortened items.
• Items without the original tag.
• Items with stains, odors or customer-caused damage.
• Requests submitted after the 14-day period.

How to Submit a Request

To request a return or exchange, contact us on WhatsApp:

01116369208

Please provide:

• Your name.
• Order number.
• Product name.
• Current size and requested size.
• Reason for the return or exchange.
• Photos of the product and tag when required.

Refunds

Once the returned item is received, inspected and approved, the refund will be issued through InstaPay or Vodafone Cash within 14 days.

Original shipping and return fees are non-refundable unless the item is defective or different from what was ordered.

Need Help?

Contact the PLUOVA team on WhatsApp for assistance with sizing, returns or exchanges.